Customer service is a series of activities designed to enhance the level of customer satisfaction before, during and after a purchase
Usually the companies build customer service departments to Achieve Customer satisfaction, achieve customer loyalty, exceed customer expectation and feed back
If You want to be Customer service representative, you should take care of the below points
1-Interpersonal skills
Firstly you should be care with some personal skills which are very important for the customer service representative like
*Self confidence
*Positive tone of voice
*Good listener
*Smile in your voice
2-Computer User
You should be able to use computer and aware of it's applications and programmes, because almost all the companies now depend on the information technology for it's business. you should get ICDL certificate which prove that you able to use the computer.
3-Languages skills.
The world become smaller because of the internet and developing global economy. More and more people are using English now - at least - as a common way to communicate with each other. So now it has become unavoidable that companies and large business will need to employ people who can speak more than their own native language that is where language skills come in. At least English now officially considered as an international language so you should have English language skills.
4-Meet the customer needs and expectations.
Put yourself always in customer situation (Happiness and anger) and be care for achieving customers satisfaction.
5-Be informed & gain all your product knowledge.
The information is the Wealth of the agent and there is no chance to use the sentience "I don't know with the customer", Delete this words from you dictionary even if you really don't know, and be away of saying wrong info, it will put you in hard situations. but if you face hard case need for info you don't have it, you can use hold and call the assister and got the required info and return back to the customer and handle his/her request.
6.Promptness
Do what you said
Don't promise the customer something you can't do.
7.Create life time customers
*listen
*Apologize
*Fix
*Follow up
you should be good listener for every thing the customer saying it and don't interrupt the customer ever.
Apologize to the customer if he faced any problem and Sympathy with him/her.
Fix customer problem immediately or promise him/her to solve it as soon as possible.
Follow up with the customer and confirm with him/her that his/her complain got solved.
All that help well in creating life time customers and achieving customer satisfactions and the their loyalty and then achieving the success for your company
